DELIVERY & RETURNS POLICY
Ergonx Delivery within Australia & New Zealand:
– Delivery is FREE within Australia for orders $50 or over for customers.
- Contact us if you would like to know more about shipping for wholesale
– Allow for 5 – 7 business days delivery time.
– Ergonx uses Australia post for delivery within Australia for ease of tracking.
– Ergonx offers a 30 day comfort money back guarantee on insoles.
– Ergonx will refund the Ergonx purchase price (does not include delivery charge) if the product is returned to the place of purchase within 30 days.
Ergonx FREE returns shipping:
- Ergonx offers free returns shipping for customers who have shopped via the Ergonx website and need to exchange or refund a product that does not fit and / or is not what the customer expected.
- We used a system called "Hubbed" who have over 3,000 outlets across Australia that allow you to process the return through an online system, drop off your items in the original packaging and box that it was delivered in and use a printed returns label to send it back to the Ergonx warehouse.
- Any returns has to go through our usual screening process to ensure that the product is either faulty or still saleable / not been used beyond just trying the goods on at home.
Please contact us if there are any questions or you wish to return your goods as part of our free returns policy.
See an example of the Hubbed / Ergonx free returns shipping portal below: